MS Mesos Blog

Step 1: Check your computer for any keylogger
If you play MapleStory at home computer (PC) instead of cybercafe, you need to scan your computer for any keylogger and virus lurking in your computer. Keyloggers are malicious software that installs by itself to track your keystrokes. Each time you type your username and password into MapleStory login, it will be copied by the keylogger and send to the hacker email in text form. From there, they could hack you again even though your MapleStory information has been changed.
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Recommended software to scan keylogger and viruses
Anti-Virus : Avast / Kaspersky / Norton Anti Virus / Trend Micro / ZoneAlarm / eSET / AVG
Anti-Keylogger : Advanced Anti Keylogger / Anti Keylogger Elite / Keyscrambler
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Step 2: Change your username and password
Once you have scanned your computer to remove any malicious software, visit maplestory official website, don’t be trick by visiting vague website that phish for your password and username. Click this Nexon:MSGlobal or AsiaSoft: MapleSEA  to visit the official MapleStory. Next, quickly change your MapleStory username and password. This is to prevent the hacker to return to your account and impersonate as you to scam your buddy or guild members for their meso and equipments.
Step 3: Contact your buddy or guild members for assistance
Most guild would have a specific page on all the guild updates in official MapleStory forum. Search for that page, and get a few ign (in-game name) from there to contact your friends for help. The guild members might not trust you because they could not identify whether you are the real person or the hacker impersonating you. So you need to prove to them.
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Step 4: Return to Town for safety
You could walk back to town or use scroll of teleportation. If both could not be done since the place is way too dangerous, you have to die (return to the nearest town). From there, you could loot some etc drops from other player training to buy the cheapest weapon. You just need at least 1 weapon (just like beginner level 1) to earn you meso back. You could ask for meso and you might find a good Samaritan that gives some of his meso/etc drops for you to sell.

Let’s assume that your character is naked (no weapon, no armour, no meso, nothing…) and is located in a hidden area where no one travels. The hacker has deleted all your buddy from friend list and remove you from your own guild. However, they did not sabotage your account via showing their fly hack in Free Market to allow GM (game master) to ban your account permanently or by killing your character to remove all your hard earned EXP. This guide will teach you how to get back on track safely with some survival tips written below (step by step)